RETURN POLICY

If for any reason Clients are not satisfied with an order, the items can be returned within 14 days of the order’s delivery date.


INSTRUCTIONS

To request authorization to return, you must send an email to SUPPORT@THE-MOIRE.COM. THE-MOIRE.COM will send a confirmation by e-mail, containing  the instructions to be respected to send the goods back.

Returns must be shipped in the THEMOIRè.com box which must not be damaged and/or altered, sealed using the self-adhesive strip on the top. If our box is unusable or missing, another box suitable for shipping the item(s) may be used.

All shipping costs are always covered by the customer and will not be refundable, original shipping fees will not be credited back upon return.

THEMOIRè will not reimburse the costs incurred for return shipping. Please note this condition before placing an order.

Please follow attentively all given instructions. Make sure to print and use the document that are provided from support@the-moire.com before shipping. Sometimes Customs may apply import fees, these fees will be the Client’s responsibility. Refunds will be processed as soon as returned items will have returned to our warehouse and will have checked and accepted by THE-MOIRE.COM.

it will be up to the customer to choose the courier and organize the return shipment.
Couriers usually ask you to fill out documents.
It will be up to the customer to correctly fill in the necessary documents. THEMOIRè will not be responsible for compiling such documents. All the information needed by the customer will be provided at the time of the return request by support@the-moire.com

THEMOIRè reserves the right not to accept returns that will be damaged. 
THEMOIRè cannot be held responsible for damage to the goods occurred during the return shipment made by the customer. Any damage, decrease in value or loss will be charged to the customer. In the event that a product is lost or damaged, THEMOIRè will not be able to reimburse the customer.

For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 14 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.Orders paid by PayPal will be refunded to the original account. Partial refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be refunded.

Return Terms & Conditions

Items must not have been worn, washed or altered in any way, and must not show any signs of use.

Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.

In the case of defective or incorrect merchandise, Clients must follow the instructions above. THE-MOIRE.COM, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

In the case that the return shipment requires pickup or the payment of any added fees, THE-MOIRE.COM reserves the right to refuse returns.

THE-MOIRE.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.
In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
If an unauthorized return is accepted, THE-MOIRE.COM  will deduct a 20% administrative/re-stocking fee from the refund.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.