If for any reason Clients are not satisfied with an order, the items can be returned within 14 days of the order’s delivery date.
To request authorization to return, you must send an email to SUPPORT@THE-MOIRE.COM. THE-MOIRE.COM will send a confirmation by e-mail, containing the Return Authorization Number (R.A.N.) and the instructions to be respected to send the goods back.
The return shipment must take place within 14 days after, starting from the day following receipt of the Products.
All shipping costs are always covered by the customer and will not be refundable. Please note this condition before placing an order. This total amount will be deducted from the final refund. Please follow attentively all given instructions. Make sure to print and use the pro forma invoice and shipping label that are provided. Sometimes Customs may apply import fees. These fees will be the Client’s responsibility and will be deducted from the final refund. Partial Refunds will be processed as soon as returned items have been checked and accepted by THE-MOIRE.COM. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 14 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.Orders paid by PayPal will be refunded to the original account. Partial refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be refunded.
Return Terms & Conditions
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. THE-MOIRE.COM, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees..
Pickups for all authorized returns with THE-MOIRE.COM ’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, THE-MOIRE.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
THE-MOIRE.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, THE-MOIRE.COM will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.