SITE POLICIES > TERMS & CONDITIONS
This notice contains the legal terms and conditions that govern the website, THE-MOIRE.COM
Users of THE-MOIRE.COM accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, THEMOIRè reserves the right to ask the Users to refrain from using the website THE-MOIRE.COM
The access and the use of the website THE-MOIRE.COM are for personal use only.
The visualization of the website THE-MOIRE.COM provides Clients with product information and the possibility to purchase merchandise.
SITE POLICIES > ONLINE PRODUCTS & IMAGES
THEMOIRè declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colors of the products visualized on the website could appear to be slightly different from the original.
Images on THE-MOIRE.COM belong to THEMOIRè and any unauthorized use of these images without the express written consent THEMOIRè is forbidden.
For more information contact: SUPPORT@THE-MOIRE.COM
SITE POLICIES > PRODUCT AVAILABILITY
Items featured on the website reflect the actual availability of the item in color and size.
The Products are the property of THEMOIRè and sold on its THE-MOIRE.COM Website for this THEMOIRè guarantees the authenticity of each and every item featured.
Once an order request has been received, THEMOIRè reserves the right to re-confirm the availability of the merchandise.
Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.
SITE POLICIES > COPYRIGHT & TRADEMARK
THEMOIRè is the owner of the website THE-MOIRE.COM and its contents; the material included in the website THE-MOIRE.COM is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from THEMOIRè
THEMOIRè does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.
COMMERCIAL POLICIES > ORDER PROCESSING
THEMOIRè reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items, no changes can be made to that order. Orders placed separately will be shipped separately.
THEMOIRè reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.
THEMOIRè reserves the right to decline to process an order and/or offer services to anyone at any time.
COMMERCIAL POLICIES > CLIENT REQUIREMENTS
To place orders at THE-MOIRE.COM Clients must:
Be 18 years or older.
Be eligible and competent to enter legally binding contracts.
Have a valid email address.
Have at least one of the following: a Valid Credit Card (Visa, American Express, Mastercard) or a Verified PayPal Account
COMMERCIAL POLICIES > DECLINATION OF RESPONSIBILITY
THEMOIRè publishes information on its website THE-MOIRE.COM to provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, THEMOIRè will execute an immediate correction.
THEMOIRè also reserves the right to make corrections and changes to the website when necessary without giving prior notice.
THEMOIRè does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction.
THE-MOIRE.COM, the website of THEMOIRè, is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, THEMOIRè declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
THEMOIRè reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
COMMERCIAL POLICIES > ITALIAN LAW
Entering this website the User and THEMOIRè agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the website.
THEMOIRè does not guarantee in any way that materials present on the website are in accordance with current regulations of other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this website from said locations do so at their own risk and are solely responsible to respect relative local laws.
Under EU regulation 434/2013, cross-border disputes can be settled out-of-court by using this online platform: http://ec.europa.eu/odr.
SHOPPING ONLINE > PRICES & CURRENCY
All prices published online, payments and invoices are in Euro (€/EUR) or Dollar ($).
SHOPPING ONLINE > ORDER PAYMENT
Prices and shipping costs are subject to change at any time, but these changes will not affect orders for which a Shipping Confirmation has already been sent to the customer.
Payments for all orders must be made by credit card or paypal on the payment page. Payments through most major credit and debit cards are accepted.
The customer must be aware of the fact that online payment transactions are subject to validation checks by the card issuer and that THEMOIRè will not have any responsibility in case the card issuer refuses to authorize payment for any reason. In addition, a standard pre-authorization check on the customer's payment card will be carried out and the Products will not be shipped until such pre-authorization verification has been completed. Please note that the card issuer may charge the client an online management fee or processing fee. THEMOIRè can not be held responsible for this.
CREDIT CARD SECURITY
THE-MOIRE.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server. THE-MOIRE.COM CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES. THE-MOIRE.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard. For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged for available items.
For Credit Card and PayPal payments THE-MOIRE.COM may request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
SHOPPING ONLINE > PROMO CODES
Clients who have received a Promo Code for THE-MOIRE.COM , by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended.
POST-SALES ASSISTANCE > POST-SALES CONTACT
Any requests for post-sales assistance can be sent to SUPPORT@THE-MOIRE.COM
We will respond to these requests within 5 (five) business days.
POST-SALES ASSISTANCE > GUARANTEE
THE-MOIRE.COM shall be liable to the Client for any lack of conformity which arises within one years of the goods delivery.
For the purpose of this directive, goods are presumed to be in conformity with the contract if they, where applicable, comply with the following conditions:
a) are fit for the purposes for which goods of the same type are normally used;
b) comply with the description given by THE-MOIRE.COM and possess the qualities of the goods which THE-MOIRE.COM has held out to the consumer as a sample or model;
c) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by THE-MOIRE.COM , the producer or the producer’s representative, particularly in advertising or on labelling;
d) are fit for any particular purpose for which the consumer requires them and which the consumer made known to THE-MOIRE.COM at the time of conclusion of the contract and which THE-MOIRE.COM has accepted through implication.
The Client loses all benefits of their rights if they do not inform THE-MOIRE.COM of the lack of conformity within a period of 14 days from the date on which they detected such lack of conformity.
In the case of a lack of conformity, the Client may request, alternatively and without charge, under the conditions below, a repair or replacement of the purchased goods, a reduction of the purchase price or the contract rescinded, unless the request is objectively impossible to satisfy or considered disproportionate for THE-MOIRE.COM in accordance with Article 130, paragraph 4 of the Consumer Code.
The request must be submitted in writing to THE-MOIRE.COM at the email address SUPPORT@THE-MOIRE.COM, from which a written response will be given within 5 (five) business days. In the shortest amount of time possible, it will be communicated if the request can be processed or an explanation for why it cannot be. In the communication, where THE-MOIRE.COM has accepted the request from the Client, it must be stated the method of shipment or return of the goods, as well as the deadline for the return or replacement of the non-conform goods.
Whenever the repair or the replacement of the goods is impossible or disproportionate, or THE-MOIRE.COM did not provide the repair or replacement of the good within the previously mentioned deadline or, finally, the repair or replacement caused notable inconvenience to the Client, the Client may request at their choice, a reduction of the purchase price or the contract rescinded. In this case, the Client must send their request to THE-MOIRE.COM, who will respond within 5 (five) business days with their intention to process the request or an explanation for why it cannot be processed.
In the communication, where THE-MOIRE.COM has accepted the request from the Client, it must be stated the price reduction or the return method of the non-conform goods.